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Month: December 2025

Posted on December 4, 2025April 9, 2026

TT072 – Build Trust Before a Crisis: Communication Basics for Water Systems (Part 2)

The promotional graphic for Tap Talk episode #72, featuring a photo of guest Mike McGill; and a quote from Mike: "When we talk about communications, I always say that utilities need to be reliable, available, and transparent with their information. Being reliable is whenever I want to get information, I can go to a website and find it."." "When we talk about communications, I always say that utilities need to be reliable, available, and transparent with their information. Being reliable is whenever I want to get information, I can go to a website and find it."

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Tap Talk is a collaboration between the Rural Community Assistance Partnership and the University of Illinois, with funding from the U. S. Environmental Protection Agency. The show is hosted by Steve and Jennifer Wilson of the Illinois State Water Survey.

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